Last updated: June 19, 2026 (v2)
Plain English summary: LoadSmarter is a tool that helps truck drivers understand their pay and operating costs. It uses AI. It is not a law firm and does not provide legal advice. Use the results as a starting point, not a final answer.
By using LoadSmarter ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.
LoadSmarter is a suite of financial tools built for CDL-A truck drivers and owner-operators. The Service includes an ELD Pay Audit tool, a Rate Command cost calculator, a Scale House mileage checker, and a Trip Mode dashboard. These tools use artificial intelligence to read, interpret, and analyze documents and data you provide. All AI-powered features are clearly disclosed within the interface.
LoadSmarter does not provide legal, financial, accounting, tax, payroll, or business advice. Nothing generated by the Service — including audit results, cost calculations, floor rates, trip summaries, or dispute letters — constitutes legal, financial, accounting, tax, payroll, or professional advice of any kind.
All results and calculations are estimates only, based on the documents and numbers you provide, and may not account for all applicable laws, exemptions, deductions, contracts, or circumstances affecting your specific situation.
If you believe you have a wage claim, consult a licensed employment attorney or contact your state's Department of Labor. For financial or tax guidance, consult a licensed accountant or financial advisor.
Results generated by the Service — including AI-powered audits and cost calculations — depend entirely on the quality and accuracy of the information you provide. LoadSmarter makes no warranty that results are accurate, complete, or legally actionable. We are not responsible for decisions made based on the Service's output.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOADSMARTER AND ITS OPERATORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that any results, calculations, or outputs generated by the Service are accurate, complete, or suitable for any particular purpose.
To the fullest extent permitted by law, LoadSmarter and its operators shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Service or reliance on its results, including but not limited to lost wages, lost profits, adverse employment decisions, or any action or inaction taken based on audit output, rate calculations, or dispute letters generated by the Service.
We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We will update the "Last updated" date at the top of this page when changes are made.
Plain English summary: If you have a dispute with LoadSmarter, we resolve it through individual arbitration — not a class action lawsuit. By using the Service, you agree to this process.
By using LoadSmarter, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
You agree to resolve disputes with LoadSmarter on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against LoadSmarter. If this waiver is found unenforceable, the arbitration agreement shall not apply.
Either party may bring an individual claim in small claims court if the claim qualifies. Either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.
These Terms are governed by the laws of the United States. Any arbitration shall take place in the United States, and you may participate remotely.
Plain English summary: LoadSmarter — including its name, design, tools, and code — is owned by us. You can use it, but you cannot copy it, scrape it, or build a competing product from it.
LoadSmarter, including its name, logo, design, layout, user interface, tools, formulas, written content, and underlying source code, is the exclusive intellectual property of LoadSmarter and its owner. All rights are reserved.
This content is protected under United States copyright law (17 U.S.C. § 101 et seq.) from the moment it was created. No registration is required for these protections to apply.
Without prior written permission from LoadSmarter, you may not:
"LoadSmarter" is the trade name of this Service. You may not use the LoadSmarter name, logo, or branding in any way that implies affiliation, endorsement, or sponsorship without written permission.
LoadSmarter allows users to upload documents for analysis. If you believe any content on the Service infringes your copyright, you may submit a DMCA takedown notice. To be valid, your notice must include:
LoadSmarter — Designated DMCA Agent
Email: hello@loadsmarter.com
Subject line: DMCA Takedown Notice
We will respond to valid notices promptly. Repeated infringers may have their accounts terminated.
Plain English summary: We collect the minimum data needed to run the Service. We do not sell your data. Your uploaded documents are never stored on our servers.
Depending on how you use LoadSmarter, we may collect the following data:
LoadSmarter uses the following third-party services that may process your data:
Your documents are never stored on our servers. They are held in memory only for the duration of processing and are permanently discarded immediately after your audit is complete.
Here is exactly what happens when you upload a document to the ELD Pay Audit:
We strongly recommend redacting the following before uploading any document:
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).
You have the right to:
To exercise any of these rights, email us at hello@loadsmarter.com with the subject line "CCPA Request." We will respond within 45 days.
If you are located in the European Economic Area (EEA), the UK, or Switzerland, GDPR applies to your data.
Our legal basis for processing your data is:
You have the right to access, correct, delete, or export your personal data at any time. To make a request, email hello@loadsmarter.com. We will respond within 30 days.
If you have questions about these Terms, our Privacy Policy, or want to exercise your data rights, contact us at:
LoadSmarter
Email: hello@loadsmarter.com
For DMCA notices, data deletion requests, CCPA requests, or GDPR requests, please include the relevant subject line so we can respond appropriately.